Terms & Conditions

Terms & conditions

Effective Date: November 22, 2025

Welcome to RFT Tour and Travels (“we”, “us”, “our”). By accessing our website or booking any of our travel services, you agree to the following Terms & Conditions. Please read them carefully before proceeding.

1. Introduction

These Terms & Conditions govern your use of our website and services, including bookings, payments, cancellations, travel packages, and all other offerings provided by RFT Tour and Travels.

By using our services, you agree to be bound by these terms. If you do not agree, please do not use our website or make any booking.

2. Booking & Payment

  • All bookings are subject to availability.

  • Bookings are confirmed only after receipt of the required advance payment.

  • Full payment must be completed before the commencement of travel.

  • Prices are subject to change without prior notice due to currency fluctuations, supplier changes, or unforeseen circumstances.

  • We are not responsible for additional costs such as entry fees, optional activities, meals not included in the package, or personal expenses.

Accepted Payment Methods

We accept online payments, bank transfers, UPI, and other methods as listed on our website. Payment details will be provided during booking.

3. Cancellations & Refunds

a) Cancellation by the Traveller

  • Cancellation requests must be sent to us in writing (email or WhatsApp).

  • Refunds depend on the cancellation date relative to the travel date:

    • 30+ days before departure: Up to 80% refund

    • 15–29 days before departure: Up to 50% refund

    • 0–14 days before departure: No refund

  • Flight, hotel, or third-party bookings follow the respective provider’s cancellation policies.

b) Cancellation by RFT Tour and Travels

We may cancel or modify a tour due to:

  • Natural disasters

  • Political unrest

  • Operational constraints

  • Lack of minimum participation

In such cases, travellers will receive a full refund or may opt for an alternate tour of similar value.

4. Travel Documents & Responsibilities

  • Travellers are responsible for carrying valid ID, passports, visas, health certificates, and other mandatory documents.

  • We are not responsible for delays, denied boarding, or cancellations caused by incomplete or invalid documents.

5. Health, Safety & Liability

  • Travellers must ensure they are medically fit for the journey.

  • We are not liable for injuries, accidents, loss of belongings, or delays caused by natural calamities, third‑party providers, or external circumstances.

  • All adventure activities (trekking, boating, skiing, etc.) are undertaken at the traveller’s own risk.

6. Itinerary Changes

  • Itineraries may be modified due to weather, traffic, government regulations, or operational reasons.

  • Hotels may be substituted with similar category accommodations if required.

7. Third‑Party Services

Some tour elements—such as flights, hotels, and transport—are provided by third parties. We act only as an intermediary and are not responsible for:

  • Service quality

  • Delays or cancellations

  • Loss, damage, or injury caused by third‑party vendors

8. Behaviour & Conduct

  • Travellers must behave respectfully with fellow passengers, guides, and local communities.

  • Any unlawful or disruptive behaviour may result in removal from the tour without refund.

9. Use of Website

You agree not to:

  • Use the website for fraudulent purposes

  • Copy or misuse content from our website

  • Attempt to gain unauthorised access to systems or information

10. Limitation of Liability

RFT Tour and Travels is not responsible for:

  • Events beyond our control (weather, strikes, political issues)

  • Personal losses, delays, or cancellations

  • Acts or omissions of third‑party partners

Our maximum liability shall not exceed the total amount paid for the booking.

11. Privacy

Your personal information is handled according to our Privacy Policy. Please review it for details on data usage, storage, and rights.

12. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes will be resolved in the courts of Kolkata, West Bengal.

13. Contact Us

For queries related to these Terms & Conditions, contact us at:

RFT Tour and Travels
Email: info@rfttourandtravels.com (replace with your official email if needed)

Thank you for choosing RFT Tour and Travels. We look forward to serving you and making your journeys memorable.