Privacy Policy

Effective date: November 22, 2025

RFT Tour and Travels (“we”, “us”, or “our”) is committed to protecting the privacy and security of visitors to our website and customers who book our tours. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your information.

1. Who we are

RFT Tour and Travels is a travel services company established in 2021 and based in Kolkata, India. We provide curated tour packages, accommodation bookings, transportation arrangements, and guided travel services.

2. Information we collect

We collect information you provide directly to us and information collected automatically when you use our website or services.

a) Information you provide

• Contact details: name, email address, phone number, postal address.

• Booking details: travel dates, destinations, passenger names, passport or ID details when required for bookings, special requests, meal or accessibility preferences.

• Payment information: payment card number and billing details (collected and processed by our secure third‑party payment processors; we do not store full card numbers on our servers).

• Communications: messages, enquiries, and feedback you send to us.

b) Information collected automatically

• Technical data: IP address, browser type, device type, operating system, pages visited, referring/exit pages, and timestamps.

• Cookies and tracking: cookies, web beacons and similar technologies to improve site performance and personalise your experience.

3. How we use your information

We use the information we collect to:

• Provide and manage bookings, reservations and other travel services.

• Process payments and prevent fraud.

• Communicate with you about bookings, confirmations, changes and support requests.

• Personalise the travel experience (for example, by remembering preferences or suggesting relevant packages).

• Send marketing communications if you have opted in; allow you to opt out at any time.

• Improve our website, services and customer support.

• Comply with legal and regulatory obligations.

4. Legal basis for processing (where applicable)

Where relevant (for residents of jurisdictions such as the EU), our legal bases include: consent, performance of a contract, compliance with legal obligations, and our legitimate interests (for example, fraud prevention and business operations).

5. Sharing your information

We may share your information with third parties in the following circumstances:

• Service providers: accommodation partners, transport operators, payment processors, third‑party booking platforms, and customer service providers who help us deliver services.

• Legal and regulatory: if required by law, to respond to a subpoena, court order or other legal process.

• Business transfers: in connection with a merger, sale, or reorganisation of our business (you will be notified if your data is transferred).

• With your consent: when you ask us to share data with a third party or explicitly consent to sharing.

We require third parties to protect personal information and only use it for the purposes we specify.

6. Cookies and similar technologies

We use cookies and similar tracking technologies to operate our website, analyse usage, and deliver relevant content. Most web browsers automatically accept cookies; you can change your browser settings to disable cookies, but some parts of the site may not function properly.

7. Data retention

We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of information and applicable laws.

8. Security

We implement reasonable technical and organisational measures to protect personal data from unauthorised access, disclosure, alteration or destruction. While we strive to keep your information secure, no system is completely secure — if a data breach occurs, we will follow applicable legal requirements, including notifying affected individuals and authorities where required.

9. Your rights and choices

Depending on your jurisdiction, you may have rights including:

• Access: request a copy of personal information we hold about you.

• Correction: request correction of inaccurate or incomplete information.

• Deletion: request deletion of personal data we no longer need.

• Restriction: request limitation of processing in certain circumstances.

• Portability: request a portable copy of data you provided.

• Objection: object to certain processing such as direct marketing.

To exercise these rights, contact us using the details in the Contact Us section below. We may need to verify your identity before fulfilling requests.

10. International transfers

We may transfer personal data to service providers or partners located outside your home country. Where transfers occur, we put appropriate safeguards in place (for example, contractual safeguards or other measures required by law) to protect your information.

11. Children’s privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child, please contact us and we will take steps to delete the information.

12. Third‑party links

Our website may contain links to other websites. This Privacy Policy does not apply to third‑party sites. We encourage you to review the privacy notices of any site you visit.

13. Changes to this Privacy Policy

We may update this policy from time to time. When we make material changes, we will post the updated policy with a new effective date and, when appropriate, notify users by email or through a notice on our website.

14. Contact us

If you have questions, requests or concerns about this Privacy Policy or our data practices, please contact us at:

RFT Tour and Travels

Email: info@rfttourandtravels.com (replace with your official email if different)

Or send enquiries via the contact form on our website.

Thank you for choosing RFT Tour and Travels. We value your trust and are committed to protecting your privacy.